Terms & Conditions
NOTIFICATION Information contained in this brochure is not an offer or a contract. The transportation of Guests and baggage on Regent Seven Seas Cruises®’ vessels is provided solely by the Operator and is governed by the Terms and Conditions of the Guest Ticket Contract. For complete information on Terms and Conditions, itineraries, liability of Regent Seven Seas Cruises® and all sections mentioned below, please refer to the Guest Ticket Contract. A copy of the Guest Ticket Contract is available by contacting your Travel Advisor or online at RSSC.com. Upon booking the cruise, all of the Terms and Conditions of the Guest Ticket Contract shall be binding on the parties thereto. DEPOSIT & PAYMENT POLICY American Express, MasterCard, Visa, Discover, traveler’s checks and personal checks are accepted for deposits and full payments. For your convenience, your final payment may be automatically charged to the credit card used to make the initial deposit. Regent Seven Seas Cruises® accepts no responsibility for credit card foreign currency/ transaction processing fees independently assessed by issuing banks. None of these fees separately charged by the issuing banks accrues to the benefit of Regent Seven Seas Cruises®. Third party credit card charges can only be accepted when accompanied by valid authorization to charge from the relevant card owner. Bookings made more than 0 days from sailing are required to deposit 15% of cruise fare for suite categories H-MS and 25% of cruise fare for Regent Suite within 7 days of booking. Bookings made between 91 and 120 days from sailing are required to deposit within 3 days of booking, bookings made 90-31 days from sailing are required to deposit within 24 hours of booking and bookings made within 30 days of sailing are required to deposit by the end of the booking day. Final payment must be received by Regent Seven Seas Cruises® 120 days prior to cruise for voyages 14 nights or less and 150 days prior for voyages 15 nights or longer. Seven Seas Explorer ® Regent Suite requires final payment 120 days prior to cruise departure for all voyages. Final balance must be received per this schedule, together with passport details and any special onboard service requests; otherwise, booking may be subject to immediate cancellation and any applicable penalties. Regent Seven Seas Cruises® reserves the right to cancel any booking not fully paid or deposited per the schedule or those without passport details. CANCELLATION POLICY A 100% cancellation fee will be imposed as indicated for non-appearance. Fare is defined as the full cost of any cruise or air component purchased from Regent Seven Seas Cruises®, excluding optional facilities and services fees. Please refer to the full Terms and Conditions of the Guest Ticket Contract for fees relating to the cancellation of optional facilities and services. Any refund due as indicated by the cancellation fee schedule will be made after receipt of written notice of cancellation. Cancellation notices must be in writing and received by Regent Seven
Seas Cruises® no later than the day before cancellation penalties are to be assessed. Guests who cancel within the indicated periods are subject to the following per person cancellation fees. CRUISES 14 NIGHTS OR LESS For cancellations made from the date of deposit to 121 days prior to cruise sail date, an administrative fee of $100 per person for suite categories H-MS and 25% of fare per person for the Regent Suite will apply. This administrative fee may be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation date and for travel any time. DAYS PRIOR TO CANCELLATION AMOUNT VACATION DATE PER PERSON CATEGORY RS H-MS Deposit Date–121 25% of fare $100* 120–91 50% of fare 15% of fare 90–61 75% of fare 50% of fare 60–31 100% of fare 75% of fare 30–0 100% of fare 100% of fare *per person administrative fee CRUISES 15 NIGHTS OR MORE For cancellations made from the date of deposit to 151 days prior to cruise sail date, an administrative fee of $100 per person for suite categories H-MS and 25% of fare per person for the Regent Suite will apply. This administrative fee may be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation date and for travel any time. DAYS PRIOR TO CANCELLATION AMOUNT VACATION DATE PER PERSON CATEGORY RS H-MS Deposit Date–151 25% of fare $100* 150–121 50% of fare 15% of fare 120–91 75% of fare 50% of fare 90–76 100% of fare 75% of fare 75–0 100% of fare 100% of fare *per person administrative fee RESERVATION CHANGES If a name substitution or removal is requested when a booking is within penalty period, cancellation penalties apply. Please refer to the Cancellation Policy section of the Terms and Conditions for applicable charges. Changes to airline tickets are subject to airline approval, and any imposition of airline or other cancellation fees are the
responsibility of the Guest. If a Guest wishes to change a booking from cruise-only to include air travel arrangements after the final payment date, Regent Seven Seas Cruises® will impose a change fee of up to $150.00 per person. Bookings cannot be converted from cruise-only to air/sea within 30 days of sailing. INSURANCE We highly recommend adequate personal and baggage insurance and trip cancellation insurance to cover the full purchase price of the cruise, including air and/or land program costs. All trip cancellation policies will be strictly enforced. No refund will be made for unused or partially used portions of the cruise, air or land programs, including shore excursions, except as specifically outlined in the Guest Ticket Contract. Applications for insurance are provided upon request. Insurance purchased through Regent Seven Seas Cruises® is refundable up until the point a booking is within cancellation penalty. RegentCare Guest Travel Protection Program offers $50,000 per person maximum coverage. MEDICAL SERVICES Our vessels are equipped with limited medical facilities and staffed by internationally accredited medical personnel. Customary Emergency Room fees and charges apply for medical services. Guests needing special services, including wheelchairs, motorized scooters, oxygen therapy, etc., must advise Regent Seven Seas Cruises® in writing at time of deposit. Please note some ports of call may not be suitable for Guests with limited mobility and may preclude debarkation with or without the aid of a wheelchair or motorized scooter. Regent Seven Seas Cruises® has the right to refuse or revoke passage to anyone who, in its judgment, is unfit for travel or whose comfort on board may be compromised due to situations beyond the care that can be provided by Regent Seven Seas Cruises®.
PREGNANCY, CHILDREN, INFANTS & UNACCOMPANIED MINORS
Regent Seven Seas Cruises® cannot accept Guests who will have entered their 24th week of pregnancy at the beginning of, or at any time during, the cruise. Infants must be six months of age as of the first day of the cruise. For voyages that have three or more consecutive days at sea, infants must be at least one year of age as of the first day of the cruise. Guests traveling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from Regent Seven Seas Cruises® as a result of the denial of boarding to an underage infant or any accompanying Guests. Any Guest under the age of 18 must be accompanied by and occupy the same stateroom as an adult 18 years or older. Regent Seven Seas Cruises® does not provide for the care, entertainment or supervision of children.
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