TERMS & CONDITIONS
NOTIFICATION Information contained in this brochure is not an offer or a contract. The transportation of Guests and baggage on Regent Seven Seas Cruises®’ vessels is provided solely by the Operator and is governed by the Terms and Conditions of the Guest Ticket Contract. For complete information on Terms and Conditions, itineraries, liability of Regent Seven Seas Cruises® and all sections mentioned below, please refer to the Guest Ticket Contract. A copy of the Guest Ticket Contract is available by contacting your Travel Advisor or online at RSSC.com. Upon booking the cruise, all of the Terms and Conditions of the Guest Ticket Contract shall be binding on the parties thereto. Guests must abide by all of Regent Seven Seas’ policies including but not limited to its’ COVID-19 policies, procedures and conditions. These can be found at www.rssc.com/HealthSafetyProtocols. Please note that in the event of any conflict between the COVID-19 policies, procedures and conditions on our website and the terms and conditions of the Guest Ticket Contract, the website controls. DEPOSIT & PAYMENT POLICY American Express, MasterCard, Visa, traveler’s checks and personal checks are accepted for deposits and full payments. For your convenience, your final payment may be automatically charged to the credit card used to make the initial deposit. Regent Seven Seas Cruises® accepts no responsibility for credit card foreign currency/transaction processing fees independently assessed by issuing banks. None of these fees separately charged by the issuing banks accrues to the benefit of Regent Seven Seas Cruises®. Third party credit card charges can only be accepted when accompanied by valid authorization to charge from the relevant card owner. Bookings made more than 120 days from sailing are required to deposit 15% of cruise fare for suite categories MS-H and 25% of cruise fare for Regent Suite within 7 days of booking. Bookings made 91 to 120 days from sailing are required to deposit within 3 days of booking; bookings made 31 to 90 days from sailing are required to deposit within 24 hours of booking; and bookings made within 30 days of sailing are required to deposit by the end of the booking day. Final payment must be received by Regent Seven Seas Cruises® 120 days prior to cruise for voyages 14 nights or less and 150 days prior for voyages 15 nights or longer. For World Cruises, final payment must be received no later than 180 days prior to cruise. Final balance must be received per this schedule, together with passport details and any special onboard service requests; otherwise, booking may be subject to immediate cancellation and any applicable penalties. Regent Seven Seas Cruises® reserves the right to cancel any booking not fully paid or deposited per the schedule or those without passport details. SEVEN SEAS GRANDEUR™ DEPOSIT & PAYMENT POLICY Listed below is the deposit schedule for Seven Seas Grandeur ™ based on the Inaugural Season: November 25, 2023 through June 21, 2024.
SEVEN SEAS GRANDEUR™ CANCELLATION POLICY Listed below are the cancellation penalties for Seven Seas Grandeur ™ Inaugural Season.
PREGNANCY, CHILDREN, INFANTS & UNACCOMPANIED MINORS
Regent Seven Seas Cruises® cannot accept Guests who will have entered their 24th week of pregnancy at the beginning of, or at any time during, the cruise. Infants must be six months of age as of the first day of the cruise. For voyages that have three or more consecutive days at sea, infants must be at least one year of age as of the first day of the cruise. Guests traveling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from Regent Seven Seas Cruises® as a result of the denial of boarding to an underage infant or any accompanying Guests. Any Guest under the age of 18 must be accompanied by and occupy the same stateroom as an adult 18 years or older. Regent Seven Seas Cruises® does not provide for the care, entertainment or supervision of children. TRAVEL DOCUMENTATION All Guests must have passports valid for six months following disembarkation and necessary visas when boarding. It is the Guest’s responsibility to ensure that they have all necessary documents to participate in the cruise. It is the sole responsibility of each Guest to obtain and have available the appropriate valid travel and health documents for their chosen itinerary. Regent Seven Seas Cruises® accepts no responsibility for obtaining required visas or for advising Guests of visa or other immigration requirements. Travel documents are issued approximately 25 days prior to departure. ITINERARY Guests acknowledge that the scheduled itinerary is subject to delay, modification, or port-of-call cancellation due to weather and other causes beyond the control of Regent Seven Seas Cruises®. If necessary, at the sole discretion of Regent Seven Seas Cruises®, Regent Seven Seas Cruises® may substitute ports of call or make itinerary changes. Regent Seven Seas Cruises® does not assume responsibility or liability for any loss or expense incurred by Guests as a result of any changes or cancellations. RESPONSIBILITY Regent Seven Seas Cruises® accepts no liability, whether occasioned by railroad, motor coach, private car, boat, aircraft or any other conveyance, for any injury, damages, loss, accident or delay from the acts or defaults of any company or person, or in carrying out the arrangements of the cruise or cruise tour, as a result of any cause beyond the control of Regent Seven Seas Cruises®. Guests specifically release Regent Seven Seas Cruises® from any and all claims for loss or damage to baggage or property, or from personal injuries or death, or from loss from delay, arising out of the acts, omissions or negligence of any other party, such as air carriers, hotels, shore excursion operators, restaurateurs, transportation providers, medical personnel, ship owners, ship operators or other providers of services and facilities. All medical services and independent contractor services are offered solely for the convenience of Guests and are accepted at the Guest’s own risk and cost. ACTS OF NATURE, STRIKE, OR OTHER CONDITIONS BEYOND CONTROL Regent Seven Seas Cruises® shall not be liable for delay or inability to perform caused by or arising out of strikes, lockout or labor difficulties or shortages, whether or not Regent Seven Seas Cruises® is a party thereto, or any other acts of nature, force majeure or other circumstances beyond the control of Regent Seven Seas Cruises®. AIR TRANSPORTATION Regent Seven Seas Cruises®, as an added service to our Guests, offers arrangements for air travel in conjunction with a cruise. Air arrangements, including routings, are at Regent Seven Seas Cruises®’ (or its agents’) discretion and are based on flight availability and agreements with airlines. Special requests, including class of service upgrades, specific carriers and routing, are at the discretion of Regent Seven Seas Cruises®. Occasionally, due to scheduling conflicts, an enroute overnight might be necessary. Costs associated with an overnight stay are at the Guest’s expense. Upgrade offers apply to intercontinental flights only. On intercontinental flights, Guests may utilize Regent Seven Seas Cruises®’ Business Class Air program or choose cruise-only fares; air arrangements no longer include economy air downgrades. Air allowance is subject to prevailing rates at time of change. In making these arrangements, Regent Seven Seas Cruises® acts only as an agent on the Guest’s behalf, and does not operate, control, or supervise any airlines and is not responsible for carriers failing to meet schedules. Air tickets are refundable to Regent Seven Seas Cruises® only and considered a part of the total cruise tour fare. Any airline-imposed fees that result from changes to or cancellation of air arrangements are the sole responsibility of the Guest. Due to government regulations, if you are delayed or unable to board at
Seven Seas Grandeur™ - Inaugural Season: November 25, 2023 through June 21, 2024
DAYS PRIOR TO VACATION DATE
CANCELLATION AMOUNT
PER PERSON
CATEGORY
RS-SS
A-H
Deposit Date–151
25% of fare 50% of fare 75% of fare 100% of fare 100% of fare
$100*
15% of fare 50% of fare 75% of fare 100% of fare
150–121 120–91 90–76
75–0
*per person administrative fee
SINGLE SUPPLEMENTS A supplemental charge for
single varies by sailing. Single supplement savings are based on double occupancy 2-for-1 fares and are capacity controlled on select categories. 75% single supplements are available on all voyages in category E suites on Seven Seas Navigator ®, category F suites on Seven Seas Voyager ® and Seven Seas Mariner ®, and categories F1/F2 suites on Seven Seas Explorer ®, Seven Seas Splendor ® and Seven Seas Grandeur ™ . Guests sailing at a reduced single supplement that elect not to participate in our FREE Air Program will receive an air credit for only one Guest. RESERVATION CHANGES occupancy If a name substitution or removal is requested when a booking is within penalty period, cancellation penalties apply. Please refer to the Cancellation Policy section of the Terms and Conditions for applicable charges. Changes to airline tickets are subject to airline approval, and any imposition of airline or other cancellation fees are the responsibility of the Guest. If a Guest wishes to change a booking from cruise-only to include air travel arrangements after the final payment date, Regent Seven Seas Cruises® will impose a change fee of up to $150 per person. Bookings cannot be converted from cruise-only to air/sea within 30 days of sailing. INSURANCE We highly recommend adequate personal and baggage insurance and trip cancellation insurance to cover the full purchase price of the cruise, including air and/or land program costs. All trip cancellation policies will be strictly enforced. No refund will be made for unused or partially used portions of the cruise, air or land programs, including shore excursions, except as specifically outlined in the Guest Ticket Contract. Applications for insurance are provided upon request. Insurance purchased through Regent Seven Seas Cruises® is refundable up until the point a booking is within cancellation penalty. RegentCare Guest Travel Protection Program offers $50,000 per person maximum coverage. MEDICAL SERVICES Our vessels are equipped with limited medical facilities and staffed by internationally accredited medical personnel. Customary Emergency Room fees and charges apply for medical services. Guests needing special services, including wheelchairs, motorized scooters, oxygen therapy, etc., must advise Regent Seven Seas Cruises® in writing at time of deposit. Please note some ports of call may not be suitable for Guests with limited mobility and may preclude debarkation with or without the aid of a wheelchair or motorized scooter. Regent Seven Seas Cruises® has the right to refuse or revoke passage to anyone who, in its judgment, is unfit for travel or whose comfort on board may be compromised due to situations beyond the care that can be provided by Regent Seven Seas Cruises®.
Seven Seas Grandeur™ - Inaugural Season: November 25, 2023 through June 21, 2024 CATEGORY RS-SS A-H Deposit Amount 25% of fare
15% of fare
Bookings made within 90 days of sailing are required to deposit by the end of the booking day. Bookings made 91 days or more from sailing require a deposit within 3 days of booking. Unless otherwise noted, final payment must be received by Regent Seven Seas Cruises® 150 days prior to cruise departure. Regent Seven Seas Cruises® reserves the right to cancel any booking not fully paid or deposited per the schedule or those without passport details. CANCELLATION POLICY A 100% cancellation fee will be imposed as indicated for non-appearance. Fare is defined as the full cost of any cruise or air component purchased from Regent Seven Seas Cruises®, excluding optional facilities and services fees. Please refer to the full Terms and Conditions of the Guest Ticket Contract for fees relating to the cancellation of optional facilities and services. Any refund due as indicated by the cancellation fee schedule will be made after receipt of written notice of cancellation. Cancellation notices must be in writing and received by Regent Seven Seas Cruises® no later than the day before cancellation penalties are to be assessed. Guests who cancel within the indicated periods are subject to the following per person cancellation fees.
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