TRAVEL PARTNER RESOURCE GUIDE
the regent experience
TABLE OF CONTENTS
PAGE
WELCOME TO THE REGENT FAMILY . . . . . . . . . . . . . . . . . . 1 AN UNRIVALED EXPERIENCE® . . . . . . . . . . . . . . . . . . . . . . . 2 HOW WE COMPARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 EVERY LUXURY INCLUDED . . . . . . . . . . . . . . . . . . . . . . . . . . 5 OUR AWARD-WINNING FLEET . . . . . . . . . . . . . . . . . . . . . . . 7 UNRIVALED SPACE AT SEA TM . . . . . . . . . . . . . . . . . . . . . . . . 8 LUXURIOUS SUITES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 ONBOARD ACTIVITIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 EXQUISITE CUISINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 IMMERSIVEEXPLORATION.......................... 16 PERSONALIZED OPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . 18 THE IDEAL CLIENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 OURGUESTLOYALTYPROGRAM.................... 21 RSSC RESOURCE CENTER . . . . . . . . . . . . . . . . . . . . . . . . . . 23 SALESTEAM&CONTACT........................... 24 GROUP SALES PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . 25 ONBOARDBOOKINGS.............................. 26 POLICIES.......................................... 27 SEVEN SEAS GRANDEUR ™ DECK PLANS . . . . . . . . . . . . . 28 SEVEN SEAS SPLENDOR ® DECK PLANS . . . . . . . . . . . . . . 30 SEVEN SEAS EXPLORER ® DECK PLANS . . . . . . . . . . . . . . 32 SEVEN SEAS VOYAGER ® DECK PLANS . . . . . . . . . . . . . . . 34 SEVEN SEAS MARINER ®DECKPLANS................ 36 SEVEN SEAS NAVIGATOR ® DECK PLANS . . . . . . . . . . . . . 38
welcome to the regent family
Dear Valued Travel Advisor,
Thank you for your incredible support and for your interest in learning more about Regent Seven Seas Cruises®. We put together this guide as a resource to equip you with insights and knowledge about our brand and offerings that will help you communicate why we are the leading, luxury, ocean cruise line in the world and the best choice for
them. One of the most helpful tools we offer is a Value Comparison Guide which demonstrates the core advantages of our all-inclusive pricing. We are pleased to continually invest in your success and provide you with An Unrivaled Experience® that additionally includes the most generous commissions in the cruise industry. On behalf of everyone on our team, I thank you again for your interest in working with us and truly look forward to an even more rewarding and collaborative business relationship that will benefit both you and your clients.
To our continued partnership,
Jason Montague , President and CEO Regent Seven Seas Cruises ®
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the regent experience
AN UNRIVALED EXPERIENCE ®
WE ARE UNWAVERING IN OUR COMMITMENT TO GIVE OUR GUESTS AND PARTNERS THE BEST LUXURY TRAVEL EXPERIENCE ACROSS THE GLOBE, FROM SHIP TO SHORE AND BEYOND. WE DO THIS BY CREATING AND CURATING THE MOST EXPANSIVE AND IMMERSIVE EXCURSIONS THROUGHOUT THE WORLD’S MOST INCREDIBLE DESTINATIONS, AND BY PROVIDING TRAVELERS WITH A LUXURIOUS HOME AWAY FROM HOME, WHERE EVERY DETAIL IS TAKEN CARE OF AND EVERY LUXURY IS INCLUDED.
SEVEN SEAS MARINER® IN KETCHIKAN
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PACIFIC RIM SEVEN SEAS SPLENDOR ®
our brand pillars
via their in-suite minibar or at one of our beautiful lounges — to our assigned attendants and personal butlers ensuring each suite is maintained just the way the guest prefers. LUXURIOUS SUITES Our stunning ships offer some of the most spacious suites on the ocean, with comforts and amenities that rival the finest hotels and resorts around the world. Additionally, our attendants and butlers stay consistent with serving their assigned suites throughout each voyage, ensuring they learn and deliver the level of service each guest desires, while maintaining an extra level of attentiveness toward providing a clean and healthy environment each and every day.
EVERY LUXURY INCLUDED We’ve elevated the concept of all-inclusive with the incredible FREE offerings we provide, enabling guests to fully relax and enjoy every moment of their travels. These inclusions continue to attract new luxury cruisers and remind our repeat guests why they keep coming back for more. IMMERSIVE EXPLORATION With thousands of included excursions across hundreds of destinations, there is always something for everyone, whatever their interest. Our FREE Unlimited Shore Excursions are the perfect way to safely explore a new destination without guests having to worry about figuring out the best way to spend their time ashore.
EXQUISITE CUISINE Guests enjoy the most exquisite dining choices at all our specialty restaurants with service and cuisine that is nothing short of superb, and always included. There are no long lines and every meal can be prepared to each guest’s preference and diet. No matter where they travel, our guests are always assured the best culinary experiences on the ocean. PERSONALIZED SERVICE Our professional crew is exceptionally attentive and thoughtful as they cater to every guest like they’re the only guest. We pride ourselves in providing personalized treatment from knowing and delivering guests preferred beverages — whether
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the regent experience
how we compare
OUR VALUE COMPARISON GUIDES ARE A HELPFUL TOOL TO EXPLAIN THE ADVANTAGES OF OUR ALL-INCLUSIVE PRICING. WE OFFER COMPARISONS FOR SEVERAL DESTINATIONS TO HELP YOU SHOW YOUR CLIENTS THAT THEY ARE RECEIVING THE BEST VALUE TODAY.
IN THE MEDITERRANEAN
REGENT SEVEN SEAS CRUISES® Seven Seas Voyager ® 10 Nights Guest Capacity: 700 Staff To Guest Ratio: 1 to 1.57
OTHER LUXURY CRUISE LINES (averages) 10 Nights Guest Capacity: 634 Staff To Guest Ratio: 1 to 1.44
PREMIUM CRUISE LINES (averages)
9 Nights Guest Capacity: 2,529 Staff To Guest Ratio: 1 to 2.45
356 SQ FT
296 SQ FT
233 SQ FT
SUITE SIZE INCLUDING BALCONY
SUITE SIZE INCLUDING BALCONY
SUITE SIZE INCLUDING BALCONY
DELUXE VERANDA SUITE
COMPARABLE SUITE
COMPARABLE SUITE
$10,499
$6,589
$2,529
CRUISE FARE (PER PERSON)
ROUNDTRIP BUSINESS AIR *
INCLUDED
$2,166
$1,900
GROUND TRANSFERS
INCLUDED
$265
$138
SHORE EXCURSIONS
INCLUDED
$360
$1,035
WIFI
INCLUDED
INCLUDED
$277
GRATUITIES
INCLUDED
INCLUDED
$98
BAR DRINKS & WINE WITH GRATUITIES
INCLUDED
INCLUDED
$426
ALTERNATIVE DINING
INCLUDED
$50
$73
GOVERNMENT FEES & TAXES
INCLUDED
$212
$157
$10,499 $1,050
$9,643
$6,632
TOTAL FARE*
$998
$737
SPEND PER DAY (PER PERSON)
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Find additional value comparisons and to view terms and conditions visit RSSCcom/experience/value-comparison
every luxury included
PROVENCE, FRANCE
FREE BUSINESS CLASS All intercontinental flights include FREE Business Class Air for a more simplified and comfortable travel experience. For more details reference page 18 FREE UNLIMITED SHORE EXCURSIONS Our complimentary excursions are a highlight of every voyage, which is why we include over 2,000 tours as part of our Free Unlimited Shore Excursion offering. For more details reference page 17 FREE PRE- OR POST-CRUISE LAND PROGRAMS The most remarkable locations beg for more time to saturate in their cultural sounds, taste the local flavors and experience their history. Guests are invited to delve further into select destinations
FREE PRE-PAID GRATUITIES We have eliminated the awkward envelopes, the daily service charges and the tip calculator by taking care of our crew on our guests’ behalf. Onboard gratuities have been pre-paid through the cruise fare, covering all of our team with the exception of the experts at our spa. FREE SPECIALTY RESTAURANTS Wherever they find themselves, you clients will always have the opportunity to indulge in their favorite cuisine while on board. From the Italian specialties at Sette Mari at La Veranda to the mouthwatering American cuisine of Prime 7 to the French delights of Chartreuse, wherever guests choose to dine, all of our restaurants offer fine wines, expertly made cocktails, delectable desserts and exquisite presentations. For more details reference page 14 & 15 FREE TRANSFERS BETWEEN AIRPORT AND SHIP When your client begins their journey with the ease of their FREE Roundtrip Air, they’ll not only arrive more relaxed and ready to enjoy an incredible vacation, but they will also enjoy a complimentary ground transfer waiting to take them to their ship, then back to the airport at the end of their voyage. FREE UNLIMITED WIFI Guests may connect from the privacy of their suite, from the comfort of their lounge chair on the Pool Deck or from anywhere else on board, for as long as they like, to check their email, social accounts and whatever sites they frequent the most. Best of all, it’s complimentary. FREE VALET LAUNDRY SERVICE Time is precious, and to help guests make the most of every moment we provide complimentary valet laundering service on every voyage. Your clients can have their clothing safely laundered and returned each day, enjoying the extra time aboard however they please.
on included Land Programs. For more details reference page 18
FREE PRE-CRUISE HOTEL PACKAGE On Concierge Suites and above, guests may take advantage of our FREE Pre-Cruise Hotel Package for a rested start to the unforgettable journey that lies ahead. For more details reference page 18
FREE UNLIMITED BEVERAGES, INCLUDING FINE WINES AND SPIRITS
Our stylish and elegant lounges, exquisite specialty restaurants, bars and the plush and secluded Connoisseur Club all offer FREE Unlimited Beverages. And, if your clients would prefer a more private experience or simply enjoy a good night cap, our incredible attendants and butlers ensure each guest’s in-suite minibar is stocked with their favorite drinks.
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the regent experience
COMPASS ROSE SEVEN SEAS GRANDEUR TM
SEVEN SEAS GRANDEUR ™ A Heritage of Perfection ARRIVING 2023
At Regent Seven Seas Cruises®, we have spent decades listening to our guests, learning and refining what true luxury travel should be. And with the arrival of our sixth ship, Seven Seas Grandeur ™, we will reveal the magnificent beauty of a vessel that harmonizes the elegance, comfort, freedom and choice central to An Unrivaled Experience®, with spaces inspired by the past, stunningly envisioned and redesigned for the future of the Regent experience. At the heart of the ship, a reimagined Compass Rose is transformed with an illuminated canopy of interwoven branches arching overhead, elegant façades on the pillars and walls…every detail creating an environment that seems to carry beyond the room itself, as though you’re dining in a beautiful, enchanted grove. As we look forward and envision a future that lies just past the horizon, our excitement grows in anticipation of inviting you aboard what will be our newest addition to The World’s Most Luxurious Fleet™ in 2023.
Seven Seas Grandeur ™ will exemplify a heritage of perfection with unrivaled space, unparalleled service, exceptional cuisine and transformative experiences that will begin the moment you step aboard.
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our award-winning fleet
Regent Seven Seas Cruises’ modern and luxurious fleet — Seven Seas Splendor ® , Seven Seas Explorer ® , Seven Seas Voyager ® , Seven Seas Mariner ® and Seven Seas Navigator ® — sails to over 450 iconic destinations for immersive experiences around the world. As soon as your clients step aboard, they will know they have arrived somewhere special. Our officers, staff and crew strive to delight each guest — your clients — by tending to their every need. Our guests repeatedly rave about the highly professional and personalized service they receive when sailing on each of our incredible ships.
Seven Seas Splendor ®
Quite simply, luxury perfected. The newest addition to the world’s most luxurious fleet elevates every detail, combining exquisite style and comfort with unparalleled service. Relax in your private balcony — among the largest at sea — and enjoy the al fresco seating of La Veranda and Coffee Connection, all punctuated with a peerless elegance that is the perfect environment for An Unrivaled Experience ® . SHIP LENGTH — 735 FT | GUEST CAPACITY — 750 | CREW-TO-GUEST RATIO — 1 TO 1.38 Launched in February 2020
Seven Seas Explorer ®
Seven Seas Voyager ®
Stunning class and tasteful opulence abound as you discover a new level of luxury on Seven Seas Explorer ® . From artwork by Pablo Picasso and Marc Chagall adorning her walls to a cobalt-blue crystal lighting installation creating the perfect ambiance as you dine in Compass Rose, every space is created to impress and make your voyage truly unforgettable.
Travel to the world’s most treasured destinations aboard a ship of dreams. Seven Seas Voyager ® is grand yet inviting, a testament to her modern sophistication and attention to detail. Admire the chic décor at Chartreuse as you enjoy a flawless, French dining experience, sing along with some of your favorite hits in the Constellation Theater and retreat into the soothing comforts of your sumptuous suite.
SHIP LENGTH — 735 FT | GUEST CAPACITY — 750 CREW-TO-GUEST RATIO — 1 TO 1.38 Refurbished in November 2019
SHIP LENGTH — 670 FT | GUEST CAPACITY — 700 CREW-TO-GUEST RATIO — 1 TO 1.56 Refurbished in October 2016
Seven Seas Mariner ®
Seven Seas Navigator ®
Journey the world in a ship that embodies the essence of elegance and refined luxury. Every lavish suite aboard Seven Seas Mariner ® is awash in stylish colors accented by soothing patterns for an environment that is both warm and inviting. Her common areas boast all the right details, from fine teak decking and the beautiful tilework of the Pool Deck to the stunning panoramic views and plush seating of her Observation Lounge.
Luxuriously intimate and gorgeously styled, you’ll quickly discover why Seven Seas Navigator ® is considered by many to be our most beloved ship. Her nimble size is perfect for reaching those hidden destinations while creating a more personalized feel with her stunning suites and the professional service of a truly exceptional crew. She delivers superb dining experiences in the effortless refinement of her specialty restaurants and invites you to indulge your passion for travel aboard a true classic.
SHIP LENGTH — 709 FT | GUEST CAPACITY — 700 CREW-TO-GUEST RATIO — 1 TO 1.57 Refurbished in April 2018
SHIP LENGTH — 566 FT | GUEST CAPACITY — 490 CREW-TO-GUEST RATIO — 1 TO 1.42 Refurbished in June 2019
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the regent experience
UNRIVALED SPACE AT SEA TM
THE LUXURY OF PERSONAL SPACE IS CENTRAL TO THE PROMISE OF AN UNRIVALED EXPERIENCE® WITH REGENT SEVEN SEAS CRUISES®. IT PROVIDES THE EXTRAVAGANT FREEDOM YOUR CLIENTS NEED TO EXPLORE AND RELAX TO THE FULLEST. AS THE PREEMINENT LUXURY OCEAN CRUISE LINE, WE PRIDE OURSELVES IN OFFERING SOME OF THE LARGEST BALCONIES AND MOST SPACIOUS SUITES AT SEA. OUR WIDE RANGE OF SPECIALTY RESTAURANTS, AL FRESCO AND IN-SUITE DINING OPTIONS, EXQUISITE LOUNGES, BARS AND EXPANSIVE SPACES ARE PERFECT TO REST AND CELEBRATE IN, KNOWING THERE IS NEVER A QUEUE OR CROWD, AND EVERY IMAGINABLE AMENITY IS INCLUDED.
MASTER SUITE BALCONY SEVEN SEAS EXPLORER®
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a space for every experience
PERSONAL SPACE ON BOARD
Your clients will always have an abundance of space on board each of our perfectly sized, luxury ships. Sprawling suites, multiple dining options and spacious socials areas means there are no crowds and no waits.
WITH A MAXIMUM OF 490 TO 750 GUESTS, from the beloved Seven Seas Navigator to the new Seven Seas Splendor , our enviable staff-to-guest ratio average of 1:1.5, results in the pinnacle of service without any queues or unnecessary waits
DYNAMIC EVENING ENTERTAINMENT with comfortable, spacious seating and cabaret style tables for two
A GRAND POOL DECK where you can relax in a private space or recline on a sun lounger
EXPANSIVE SOCIAL AREAS AND WORLD-CLASS FACILITIES guests might only expect to find on much larger ships
EXTENSIVE, STATE-OF-THE-ART FITNESS CENTERS with optional one-on-one fitness instruction PERSONALIZED, ONBOARD ENRICHMENT classes and activities
MULTIPLE, FREE SPECIALTY DINING VENUES with open seating options including tables for two and al fresco seating, and never a crowd or queue
Seven Seas Splendor ®
Space Comparison
Premium Cruise Line
375
1,523
SUITES
750
3,046
GUESTS
100%
85%
PRIVATE BALCONY
55,498
126,000
SHIP SIZE (TONNES)
307
183
LEAD-IN SUITE SIZE (SQ FT)
1:1.5
1:2.4
STAFF-TO-GUEST RATIO
73.9:1
41:1
SPACE-TO-GUEST RATIO*
*Space-To-Guest Ratio based on gross tonnage
Seven Seas Splendor ®
Number of guests aboard
Premium Cruise Line
= 100 GUESTS GUEST CAPACITY: 750
= 100 GUESTS GUEST CAPACITY: 3,046
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the regent experience
luxurious suites
REGENT SUITE AMENITIES (EXCLUSIVELY ON Seven Seas Splendor ® & Seven Seas Explorer ® ) 4,443 SQ. FT. All amenities listed in Master & Grand Suite, plus • FREE First Class Air* for all Domestic (U.S.) Flights • FREE Business Class Air* for all Intercontinental Flights • FREE Personal Car & Guide to Explore Ashore • FREE Serene Spa & Wellness ™ Services in Suite • FREE Unlimited Laundry & Dry Cleaning • Exclusive Access to The Study, a Private Dining Room for up to 12 Guests • Choice of Designer Bath Amenities: Acqua di Parma, Guerlain, Bottega Venetta, and L'Occitane • Spa Accessories & Spongology Collection** • Cristina Azario Cashmere Throw** MASTER & GRAND SUITE AMENITIES 687-2,108 SQ. FT. All amenities listed in Explorer, Voyager, Mariner & Navigator Suite, plus • Dinner with a Senior Officer • Guaranteed Reservation Each Night in Specialty Restaurant of Your Choice • In-Suite Dining Menu Including Specialty Restaurant Selections During Dining Hours • Priority Boarding On Embarkation Day With Suite Access at Noon • Complimentary 25-Minute Personal Fitness Session
REGENT SUITE SEVEN SEAS SPLENDOR ®
MASTER SUITE BATH SEVEN SEAS SPLENDOR ®
at the Serene Spa & Wellness ™ Fitness Center • Complimentary In-Suite Cocktail Party for 8 • Guerlain Box with Fragrance & Spongellé Buffer • Tea Forté Set-Up
SPLENDOR, EXPLORER, VOYAGER, MARINER & NAVIGATOR SUITE AMENITIES 495-918 SQ. FT. All amenities listed in Seven Seas & Horizon View Suite, plus • Welcome Bottle of Veuve Clicquot • Personalized In-Suite Full-Liquor Bar Set-Up • A Sumptuous In-Suite Caviar Service Once During Cruise • Delivery of up to 3 Daily Newspapers & World Atlas SEVEN SEAS SUITE & HORIZON VIEW SUITE AMENITIES 545-847 SQ. FT. All amenities listed in Penthouse Suite, plus • Bottega Veneta Bath Amenities • Selection of Fig & Tea Leaves Bath Salts* • Luxe Fruit Arrangement • Priority Boarding on Embarkation Day
REGENT SUITE SEVEN SEAS EXPLORER ®
SEVEN SEAS SUITE BATH SEVEN SEAS EXPLORER ®
*Available on Seven Seas Suites and above only. **In-suite amenities for Seven Seas Splendor ® have not been confirmed and subject to change.
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PENTHOUSE SUITE AMENITIES 356-642 SQ. FT. All amenities listed in Concierge Suite, plus • Personal Butler Committed to Fulfilling Your Wishes • Daily Canapés • Guerlain Bath Amenities & Men’s Unscented Shaving Kit • BOSE® SoundLink Mini II Bluetooth Speaker • In-Suite Windows® Tablet • Selection of Bed Pillow Styles • Personalized Stationery CONCIERGE SUITE AMENITIES 301-464 SQ. FT. All amenities listed in Veranda, Deluxe Veranda & Deluxe Window Suite, plus • FREE 1-Night Pre-Cruise Hotel Package Including: — FREE Ground Transfers
PENTHOUSE SUITE SEVEN SEAS MARINER ®
— FREE Breakfast — FREE Porterage
• Priority Online Shore Excursion & Dining Reservations • Binoculars, illy® Espresso Maker & Cashmere Blankets • Complimentary Tote Bag
PENTHOUSE SUITE SEVEN SEAS VOYAGER ®
SUPERIOR, DELUXE VERANDA, VERANDA, & DELUXE WINDOW SUITE AMENITIES 464-301 SQ. FT. • FREE Business Class Air for all Intercontinental Flights • Welcome Bottle of Champagne & Fresh Fruit • Private Balcony • Sitting Area • Marble & Stone Detailed Bathroom • European King-Size Elite Slumber™ Bed® • In-Suite Mini-Bar Set-Up & Refill • 24-Hour Room Service • Shoe Shine Service • Interactive Flat-Screen Television & Direct-Dial Satellite Phone • L’Occitane® Mer & Mistral Bath Amenities
CONCIERGE SUITE SEVEN SEAS NAVIGATOR ®
• Regent Bathrobe & Slippers • Walk-In Closet with Safe* • Vanity & Hair Dryer
WINDOW SUITE SEVEN SEAS NAVIGATOR ®
*Veranda Suites feature a custom built-in closet.
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the regent experience
onboard activities
MERIDIAN LOUNGE SEVEN SEAS SPLENDOR ®
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SERENE SPA & WELLNESS™ SEVEN SEAS EXPLORER®
CULINARY ARTS KITCHEN SEVEN SEAS SPLENDOR ®
DAYTIME ACTIVITIES Our ships are destinations unto themselves with a boundless variety of available activities. The upper decks of our ships are hubs of activity offering jogging tracks, shuffleboard, paddle tennis, putting greens and more. The resort-style pool is the perfect spot to relax and unwind while the state-of-the-art Fitness Center offers classes for all levels of fitness. Coffee Connection is the perfect stop to sip specialty coffee or tea or meet up with friends, while a cozy library with a superb selection of books provides a lovely environment for getting lost in your favorite story. Other places to enjoy your day within include a card and game room, boutiques and a business center for guests needing to stay a bit more connected while away. SERENE SPA & WELLNESS™ Guests can enrich their lives and their travel with Serene Spa & Wellness , a globally inspired, tranquil haven of health, beauty and wellness. They can relax and restore aching muscles, moisturize and rejuvenate their skin, and both strengthen and elevate their body and mind as they engage with a variety of treatments and services designed to enhance their whole being. ENTERTAINMENT Aboard Regent Seven Seas Cruises, we feature a phenomenal variety of entertainment from full-scale musical productions to contemporary dance performances. Our main theaters are perfectly tiered for unobstructed viewing with spacious and comfortable seating. Evenings aboard our ships offer a wide array of sophisticated fun, from dancing and karaoke to the contemporary tunes of a three-piece jazz combo, plush lounges to sip cocktails and a sophisticated casino for playing everything from card and table games to slot machines.
REGENT ENRICHMENT On board and on shore, Regent Enrichment offers a cross- section of interests to be explored, whether a guest is focused on improving their health and wellness, socializing with fellow guests or expanding their knowledge in a particular area. Guests can discover a variety of programming that ranges from talks by renowned experts across multiple fields of study and unique classes like the chef-led learning experiences in the Culinary Arts Kitchen aboard Seven Seas Splendor ® and Seven Seas Explorer ® to competitive games of bridge and delectable wine tastings. CULINARY ARTS KITCHEN Exclusively aboard Seven Seas Splendor ® and Seven Seas Explorer ®, the Culinary Arts Kitchen offers highly individualized, hands- on instructions with lesson that appeal to a wide range of tastes and levels from beginner cooks to experienced chefs. 18 culinary workstations are fully equipped with top-of-the- line cooktops and essentials for a truly professional feel and
luxurious learning experience. Advance reservations recommended.
CLUB MARINER YOUTH PROGRAM On select voyages, families with young travelers will appreciate our Club Mariner Youth Program. Children ages 5 to 17 can participate in a range of specialized activities, from mini-putt tournaments to dance parties to movie nights and more. Each program is designed and supervised by friendly and professional youth counselors.
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the regent experience
exquisite cuisine
PRIME 7 SEVEN SEAS NAVIGATOR ®
COMPASS ROSE At the heart of each ship, our largest specialty restaurant features exquisite selections, a multitude of choices and the ability for guests to customize their meal. The dinner menu offers an endless combination of dishes to choose from such as meat, fish and seafood items, prepared to taste, garnished with a sauce of choice and complemented with side dishes and accompaniments. Lunch is served aboard select ships and includes a delicious assortment of items from Prime 7, Chartreuse and Pacific Rim. PRIME 7 Our intimate and elegant steakhouse exudes glamour and elevates classic American fare to new heights. Mouthwatering prime New York strip, porterhouse, Alaskan King Crab and succulent filet mignon only touch upon the enticing array of selections available. Reservations required. CHARTREUSE A refined French eatery delivering classic French fare with a modern twist awaits guests aboard Seven Seas Splendor ® , Seven Seas Explorer ®, S even Seas Voyager ®, and Seven Seas Mariner ®. From les poissons like the perfectly prepared Sole Grenobloise to a delectable rack of lamb, Chartreuse is sure to delight. Reservations required. PACIFIC RIM T his dramatic specialty restaurant brings to life rich culinary traditions with a diverse array of delightfully prepared Pan-Asian dishes for dinner aboard Seven Seas Splendor ® and Seven Seas Explorer ®. Whether preferring the spice of a siracha prepared tiger prawn or the sweet and savory Black Angus beef bulgogi, each bite will gratify. Reservations required.
PACIFIC RIM
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LA VERANDA Stunning ocean views are always on the menu when savoring an elegant breakfast and lunch in the chic, indoor dining room or al fresco on the shaded, open-air deck of this refined and relaxing restaurant. Breakfasts include made-to-order omelets while lunch features hot carving stations, among La Veranda’s extensive offerings. SETTE MARI AT LA VERANDA No matter where our guests sail, Italy is always part of the itinerary with this restaurant’s delicious dinner menu. Each night La Veranda transforms into Sette Mari at La Veranda across our fleet, inviting guests to savor and enjoy a multitude of authentic Italian specialties and fine wines. POOL GRILL Despite the casual ambiance, there is nothing simple about the fare, which ranges from delicious regional barbecues to the freshly grilled fish of the day. From the perfect milkshake and old-fashioned hand-dipped ice cream desserts to enjoying lunch or a casual dinner aboard each of our ships, the Pool Grill is the perfect environment for a relaxed, al fresco dining experience.
POOL GRILL
more to savor
ROOM SERVICE Knowing that guests sometimes prefer to simply dine in the comfort of their suites, we offer room service around the clock. Select from an extensive room service menu and the wait staff will promptly serve your order in the comfort of your suite.
PLANT-BASED MENU We offer an extensive array of innovative plant-based cuisine on menus across the fleet. More than 200 gourmet plant- based selections are offered at breakfast, lunch and dinner for the ever-evolving tastes of luxury travelers, whether following vegan or vegetarian lifestyles or simply hungering for more plant-based fare in their diets.
VERO WATER All suites are provided with
one-liter glass bottles of Vero Still and/or Vero Sparkling water that the suite attendant replenishes on a regular basis or at the guest’s request — exactly the same as how the free bottled water service was previously handled on board. Vero Still and Vero Sparkling water is served in all restaurants, lounges and bars.
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the regent experience
immersive exploration
RHODES, GREECE
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STINGRAY CITIY, CAYMAN ISLANDS
Every year we develop new and unique itineraries — including new ports of call, different shore excursions and more — ensuring that our guests always have new ways to enjoy their travels. From touching history at UNESCO World Heritage sites to savoring local cuisine to soaring over forests and so much more, these are the amazing ways your clients can delve into each port of call as they travel the world absolute luxury.
FREE UNLIMITED SHORE EXCURSIONS These excursions are curated with the goal of providing more ways to engage our guests' interests, from food and wine to art and architecture to wildlife and adventure. They additionally offer multiple levels of engagement and activity, with options for everyone, from the more adventurous thrill seekers to guests with limited mobility or those clients that are simply seeking a more relaxed shoreside experience. REGENT CHOICE SHORE EXCURSIONS Regent Choice Shore Excursions also provide a range of amazing experiences to be had, but offer another level of engagement. Their unique itineraries like our Gourmet Explorer Tours and smaller group formats require a discounted, supplementary charge, which is why we make sure to only select the best. GO LOCAL TOURS Go Local Tours provide a more direct way for guests to learn the culture of a destination through the communities within, by allowing them to experience the world through the eyes of those who actually live there. GOURMET EXPLORER TOURS Gourmet Explorer Tours are unique to sailings aboard Seven Seas Splendor® and Seven Seas Explorer® and are aimed to please each guests’ palate, all while expanding their culinary knowledge.
SERENE SPA & WELLNESS™ TOURS Guests can transcend the moment as they free their mind and strengthen their body with a Serene Spa & Wellness ™ Tour. They can restore and rejuvenate their whole being through these holistic excursions while immersing themselves in the cultures of the world. IN-PORT OVERNIGHTS Evenings provide a different view of a city as the streets light up and the locals unwind. Discover the magic of a destination’s nightlife and enjoy more time ashore with more overnights in ports across every region of the world. SMALL GROUP TOURS As part of our goal to provide guests with a more intimate experience and allow for more personal engagement with their knowledgeable guide, we offer a number of our tours — including many FREE Unlimited Shore Excursions — in smaller group formats with no more than 16 guests. SMARTGUIDE-ENABLED TOURS Via the Regent Seven Seas Cruises mobile app — available for both Apple iOS and Google Android — guests can more easily hear their tour guide’s commentary when ashore, all through the comfort of their own smartphone and headphones on select, Smartguide-enabled Shore Excursions.
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CONTACT YOUR SALES ACCOUNT TEAM AT 1.866.720.4111 OR VISIT RSSC.COM/AGENT
the regent experience
personalized options
AFRICAN SAFARI FROM CAPE TOWN, SOUTH AFRICA
There is immense value in offering your clients the power to create their own unique vacation experience. Aboard Regent Seven Seas Cruises, they really can choose it all from our All-Inclusive Air Program to our optional Overland Programs for highly personalized shoreside experiences.
AIR PROGRAM Fares on all voyages, for all guests, in all suites include FREE Business Class Air* on intercontinental flights and FREE Air* on domestic flights, as well as complimentary ground transfers between airport and ship. Guests may fly from any of the following gateway cities in the U.S. and Canada: ATL, BOS, CLT, DEN, DFW, DTW, EWR, FLL, IAD, IAH, JFK, LAX, LGA, MCO, MDW, MIA, MSP, ORD, PBI, PHL, PHX, SAN, SAV, SEA, SFO, TPA, YUL, YVR, YYZ. Airfare is available from select other U.S. and Canadian gateways for an additional charge. In addition, guests may customize their flights by speaking with a qualified Air Concierge agent (see on page 24) to secure preferred carriers and routing, as well as upgrades, for a nominal fee. CRUISE-ONLY OPTIONS If your client prefers that you arrange their flights or use their reward miles, we will gladly offer them a per-person Air Credit toward their cruise fare. Concierge guests opting out of the hotel package will also receive a credit. PRE-& POST-CRUISE HOTEL PROGRAM Guests are invited to take comfort in a world-class hotel with a full breakfast each day, as well as private, group transfers between ship, hotel and airport when they take advantage of our Pre- and Post-Cruise Hotel Program for 1, 2 or 3 nights.
PRE-& POST-CRUISE LAND PROGRAMS Before or after their voyage, your clients can combine their cruise with an enriching multi-night Land Program for truly enveloping experiences designed for individuals or small groups. Pre- and Post-Cruise Land Programs must be pre-booked and are FREE with select voyages and optional throughout most every destination. MID-CRUISE OVERLAND PROGRAMS On an optional Overland Program of 1 to 4 nights, guests disembark their ship to enjoy a more authentic, insider’s view that allows them to witness dramatic landscapes like Milford Sound in New Zealand, and experience iconic landmarks, such as India’s Taj Mahal, before rejoining the ship. To assure availability, Overland Programs must be pre-booked prior to boarding.
EXECUTIVE COLLECTION & BESPOKE TRAVEL ARRANGEMENTS
We invite guests to envision the perfect day of sightseeing, exploring their destination as they desire... Creating their own, customized excursions is possible. Whether your client is looking to engage a private vehicle from our Executive Collection with a personal driver and/or English-speaking guide or hoping to develop a truly bespoke experience with our elite concierge team, we welcome the opportunity to help you create their perfect journey.
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SANTORINI, GREECE
LUXOR, EGYPT
DIM SUM HONG KONG, CHINA
REC NNECT on REGENT
Friends and family groups of ten or more are invited to travel together through our Reconnect on Regent program. Whether looking for the perfect way to celebrate one of life’s big milestones or simply set out on a marvelous holiday at sea, guests can enjoy Private FREE Shore Excursions and bespoke shoreside experiences tailored to their group. Additionally, guests will
receive a Custom Air Fee Waiver for more flexibility in booking air travel, Personal In-Suite Overviews and Notifications regarding the group’s upcoming private excursions, as well as a Private Complimentary Celebration with their favorite cocktails and exquisite hors d’oeuvres.
Visit https://www.rssc.com/experience/customize-your-journey for additional details on these personalization options for your clients, including links to more comprehensive program descriptions.
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CONTACT YOUR SALES ACCOUNT TEAM AT 1.866.720.4111 OR VISIT RSSC.COM/AGENT
the regent experience
To provide a starting point for identifying ideal, luxury cruise prospects, we’ve pulled together some common traits, behaviors, and data points. This information is purely intended as a guide and does not encompass the whole of our wide range of clientele, many of which were once premium luxury cruisers before discovering the unrivaled levels of luxury we offer. the ideal client
DEMO PROFILE ◆ Target Age: 50+ | Average age: 61 ◆ 83% of guests are married ◆ 79% of guests do not have children at home ◆ 37% of guests have a master’s degree ◆ Net worth average: $500k+
COMMON TRAVEL BEHAVIORS ◆ Average vacation length: 2 weeks
◆ Average planning timing: 9–12 months prior to sailing ◆ Average booking timing: 7–9 months prior to sailing ◆ Approximated average vacation spend per person: $10,000 ◆ They tend to enjoy sharing travel stories with family, friends, and colleagues ◆ They enjoy and value five-star hotels (e.g., Mandarin Oriental, Ritz-Carlton and Waldorf Astoria) ◆ They value the highest quality cuisine ◆ They usually have elite flyer status and are more likely to fly business class
TYPICAL MINDSET ◆ Most have a deep passion for travel ◆ Discovering new destinations, learning about different cultures and tasting new cuisine is valued by most ◆ The ideal guest appreciates and is often accustomed to the finer things in life ◆ While hobbies and interests range, they may often include things like theater, golf, travel, cooking and a love of reading
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our guest loyalty program
SEVEN SEAS SOCIETY® MEMBERSHIP BENEFITS *
BRONZE / 7-20 NIGHTS • Exclusive Seven Seas Society® savings on select voyages • Access to online personal profile • Seven Seas Society® cocktail reception on board • Single guests earn double loyalty nights SILVER / 21-74 NIGHTS INCLUDES EVERYTHING FROM BRONZE TIER PLUS: • Priority online dining reservations in Prime 7, Chartreuse and Pacific Rim • Priority online Shore Excursion reservations • FREE one hour of phone time per suite • Commemorative pin • Society Pages newsletter Upgrade tier status instantly on your first voyage when sailing 21 nights or more.
PLATINUM / 200-399 NIGHTS INCLUDES EVERYTHING FROM GOLD TIER PLUS:
• FREE six hours of additional phone time per suite (nine hours total) • FREE custom air services (one time per sailing) • 10% discount on Regent Choice Shore Excursions, Hotels and Land Programs • Leather luggage tags included with your cruise vacation documents
TITANIUM / 400-999 NIGHTS INCLUDES EVERYTHING FROM PLATINUM TIER PLUS:
• FREE private transfers to and from your home to the ship (within a 50-mile radius) • OR FREE private transfers from the airport to the ship and from the ship to the airport on embarkation and disembarkation day • FREE unlimited dry cleaning • Additional 15% savings on Regent Choice Shore Excursions, Hotels and Land Programs (total 25% savings) • Suite ready at 1pm on embarkation day
GOLD / 75-199 NIGHTS INCLUDES EVERYTHING FROM SILVER TIER PLUS:
• $100 Shipboard Credit per suite • FREE unlimited WiFi with four log-ins, for up to four devices • FREE two hours of additional phone time per suite (three hours total) • Priority disembarkation at voyage completion in select ports • Choice of newspaper service from papers around the world • Exclusive activities on board or ashore on every voyage
FOR ADDITIONAL TIER LEVELS & MORE DETAILS VISIT RSSC.COM/SOCIETY
LOOK FOR THE SEVEN SEAS SOCIETY ® ICON ON ELIGIBLE VOYAGES FOR ADDITIONAL SAVINGS
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CONTACT YOUR SALES ACCOUNT TEAM AT 1.866.720.4111 OR VISIT RSSC.COM/AGENT
the regent experience
LIBRARY SEVEN SEAS SPLENDOR ®
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RSSC RESOURCE CENTER LEARN PROMOTE CONNECT BOOK
TRAVEL PARTNER CENTER The Regent Seven Seas Cruises Travel Partner Center, RSSC.com/Agent, is your one-stop resource. Here you will find helpful tools and information about our sales and marketing programs, training, updated policies and commission structure. MARKETING CENTRAL — YOUR CUSTOMIZABLE MARKETING PLATFORM This dynamic resource featuring a variety of Regent Seven Seas Cruises® branded marketing collateral that you can easily customize with your contact information and logo. With just a few clicks you will be able to customize and download promotional toolkits including flyers, emails and social posts. ◆ Customize flyers (single and multi-voyage), emails, web banners and print ads ◆ Schedule and send emails to your email list at no cost ◆ Build a comprehensive marketing campaign in just minutes ORDER BROCHURES You can order quantities of our various brochures, flyers, ship profiles, value comparisons and more to keep in stock at your agency and send to your clients. REGENT SEVEN SEAS CRUISES UNIVERSITY Regent Seven Seas Cruises University (RSSCU) offers you additional insights and tools to help you maintain, refine and grow your business. Become a Luxury Cruise Expert, earn Bonus Commission and more with RSSCU. ◆ Download images, logos and videos ◆ Download and share social media posts
This course is an introduction to our brand and the numerous sales insights to help you target Regent Seven Seas Cruises customers in order to grow your business and earn lucrative commissions. COMPLETE THE COURSE AND RECEIVE: • $100 Bonus Commission when a new booking is made within 120 days of completing the course • 3 CLIA Elective Credits • CEUs from The Travel Institute • A Downloadable Graduate Certificate • Downloadable RSSC Luxury Cruise Expert Logo THE REGENT EXPERIENCE Register for $100 Bonus Commission at: www.RSSC.com/RegentExperience A course giving you a global experience to learn all the exciting destinations that our ships visit and the many ways your clients may explore over 450 ports of call. COMPLETE THE COURSE AND RECEIVE THE SAME BENEFITS LISTED IN THE REGENT EXPERIENCE COURSE WORLDWIDE DESTINATIONS Register for a $100 Bonus Commission at: www.RSSC.com/OnboardLife
ONBOARD LIFE This course introduces you to our onboard life - from our sumptuous suites, exquisite cuisine, Serene Spa & Wellness TM , fitness and the various enrichment programs your clients can enjoy during their Regent cruise. COMPLETE THE COURSE AND RECEIVE THE SAME BENEFITS LISTED IN THE REGENT EXPERIENCE COURSE
Register for $100 Bonus Commission at: www.RSSC.com/WorldwideDestinations
In this course, learn about all the sales and marketing resources at your disposal, various sales tips and how to leverage An Unrivaled Experience® and all-inclusive fares to win over first-time Regent Seven Seas Cruises guests and to sell more to existing customers. COMPLETE THE COURSE AND RECEIVE THE SAME BENEFITS LISTED IN THE REGENT EXPERIENCE COURSE Register for a $100 Bonus Commission at: www.RSSC.com/SellingLuxury SELLING LUXURY
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CONTACT YOUR SALES ACCOUNT TEAM AT 1.866.720.4111 OR VISIT RSSC.COM/AGENT
the regent experience
sales team
Regent Seven Seas Cruises has a talented Sales team available and eager to assist. We provide beneficial consultations that can help you grow your business, regardless of your business model. Please contact us at 866.720.4111 to find a knowledgeable sales person today. HERE TO HELP BUILD YOUR BUSINESS
CONTACT OUR DEDICATED TEAM
RESERVATIONS (INDIVIDUAL & GROUP) 844.4REGENT (844.473.4368)
BROCHURE ORDERS & SALES COLLATERAL 866.284.4079
TRAVEL PARTNER CENTER RSSC.com/Agent
GROUPS DEPARTMENT 844.4REGENT (844.473.4368) ext. 18030 AIR CONCIERGE (CUSTOM AIR SERVICES) 877.722.7772
SALES & MARKETING ASSISTANCE To be connected with the Sales and Marketing team members for your area: Call 866.720.4111 or email RSSCSalesAssoc@RSSC.com
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Affinity group sales program
ADDITIONAL INCENTIVES FOR AFFINITY GROUPS
As leaders of upscale affinity groups have realized, taking a voyage on Regent Seven Seas Cruises® is both enriching and rewarding for their members. Cruising offers a unique opportunity to blend the highest levels of comfort and service with ease of travel while experiencing the wonders of the world together. Those who share a common interest or affiliation enjoy traveling with like-minded people.
TYPES OF AFFINITY GROUPS
◆ Museum Patrons ◆ Music Lovers ◆ History Buffs ◆ Continuing Education Associations
◆ Hobby Enthusiasts ◆ Religious Groups ◆ Bridge and Other Card Games ◆ Alumni Groups
Additional opportunities for customized solutions available through your Regent sales professional. For Corporate Meetings and Incentives, we have even more opportunities. Call us to be referred to a meeting specialist.
Choose one of the following three amenity options which suits your group’s needs the best and complements the bottom two.
YOU PICK
$400 SHIPBOARD CREDIT (per suite)
SECONDARY AIR GATEWAY FEE WAIVER Reduce or eliminate the additional fee applied to air purchased from gateway cities not included in the Air Inclusive Program.
CUSTOM AIR FEE WAIVER
Reduce* or eliminate the additional fee applied for custom air.
OR
OR
Clients apply Shipboard Credit towards rejuvenating treatments
at our Serene Spa & Welness , Regent Choice Shore Excursions, dry cleaning services, and more.
MORE PERKS
COCKTAIL RECEPTION A Exclusive one hour cocktail reception with a selection of delectable hot and cold hors d’oeuvres. The cocktail party is available upon request with 10 full fare guests.
TOUR CONDUCTORS (TC) B One TC value for 11 guests sold.
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*See page 40 for Terms & Conditions.
CONTACT YOUR SALES ACCOUNT TEAM AT 1.866.720.4111 OR VISIT RSSC.COM/AGENT
the regent experience
onboard booking
The best time for your clients to book their next Regent cruise is while they are in the middle of enjoying their current one. Inform your clients of the exclusive savings and best price guarantee when booking on board or prior to boarding their cruise, then encourage them to meet with the onboard cruise consultant to secure their next cruise. Not only will you automatically earn a full commission for the new booking, but your clients will take advantage of the following savings and benefits that are only available when booking on board.
EXCLUSIVE SAVINGS & BENEFITS
EXCLUSIVE ONBOARD SAVINGS Your client can take advantage of additional savings of up to $2,000 per suite available only when bookings are made on board. These savings are combinable with bonus savings and Seven Seas Society savings. $200 SHIPBOARD CREDIT PER SUITE When your client books their next voyage - on board or prior to boarding - they will receive a $200 shipboard credit, which they can enjoy on their current booking or on their next voyage. Encourage them to treat themselves with a special bottle of wine or champagne, or to indulge in a luxurious treatment at Serene Spa & Wellness ™ . REDUCED DEPOSIT Your clients can take advantage of our reduced deposit offer starting from $500 per person and be confident that they are receiving the best pricing available.
RECEIVE 100% CREDIT FOR ONBOARD BOOKINGS
All bookings made with our onboard cruise consultants will be automatically credited to you. Earn 100% commission and treat your clients to any additional incentives that might be available. FREEDOM TO CHANGE THEIR MIND Your clients may change their itinerary or sail date one time without any penalty, plus their deposit is 100% refundable within 30 days from disembarkation.
30-DAY PRE-CRUISE ACCESS TO ONBOARD BOOKING BENEFITS
If your clients are within 30 days of embarkation, they can reserve their next cruise and take advantage of the applicable onboard savings and benefits! This is a great way to encourage your clients to lock in that next voyage, and your next commission sooner than later.
REGENT AMBASSADOR PROGRAM Any guests that refer their friends and family members to Regent Seven Seas Cruises as new guests (i.e., guests booking their first voyage) will be rewarded for their advocacy.
SEVEN SEAS SOCIETY ® MEMBER $250 SAVINGS Applied to your clients booking or profile
NEW GUESTS $250 SAVINGS Applied to booking of referred friends or family booking
AND
Regent Seven Seas Cruises® Ambassador program is valid for new, full fare bookings. Referring Seven Seas Society member and referred new guests are not required to sail on the same voyage. Ambassador Referral Form should be completed by new guest and submitted within 14 days from date of deposit. VISIT RSSC.COM/AMBASSADOR FOR FULL TERMS AND CONDITIONS.
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policies
Delivering the ultimate luxury vacation is our number one priority, and you are an essential partner in achieving our goal. Clearly communicating our policies related to payment and cancellation, as well as explaining important dates related to reserving shore excursions and spa treatments will put your client at ease, setting the tone for their upcoming voyage. Take a moment to review our complete policies at RSSC.com/AGENT within the Sales Resources section.
BOOKING MILESTONES • CUSTOMIZED AIR ARRANGEMENTS Can be requested 270 days prior to sailing • SHORE EXCURSIONS — CONCIERGE SUITES AND HIGHER Available to pre-reserve 365 days prior to sailing • SHORE EXCURSIONS — VERANDA AND DELUXE SUITES Available to pre-reserve 300 days prior to sailing • DINING RESERVATIONS — CONCIERGE SUITES AND HIGHER Available to pre-reserve 90 days prior to sailing • DINING RESERVATIONS — VERANDA AND DELUXE SUITES Available to pre-reserve 75 days prior to sailing • AIR SCHEDULES Available 75 days prior to sailing • SERENE SPA & WELLNESS TM Available to pre-request 60 days prior to sailing GENERAL CANCELLATION POLICY VOYAGES OF 14 NIGHTS OR LESS — 121 DAYS OR MORE prior to departure • Regent Suite: 25% of fare • Other Suite Categories: $100 per person admin fee* — 120-91 DAYS prior to departure • Regent Suite: 50% of fare • Other Suite Categories: 15% of fare — 90-61 DAYS prior to departure • Regent Suite: 75% of fare • Other Suite Categories: 50% of fare — 60-31 DAYS prior to departure • Regent Suite: 100% of fare • Other Suite Categories: 75% of fare — 30 DAYS OR LESS prior to departure • All Suite Categories: 100% of fare VOYAGES OF 15 NIGHTS OR MORE — 151 DAYS OR MORE prior to departure • Regent Suite: 25% of fare • Other Suite Categories: 15% of fare — 120-91 DAYS prior to departure • Regent Suite: 75% of fare • Other Suite Categories: 50% of fare — 90-76 DAYS prior to departure • Regent Suite: 100% of fare • Other Suite Categories: 75% of fare — 75 DAYS OR LESS prior to departure • All Suite Categories: 100% of fare • Other Suite Categories: $100 per person admin fee* — 150-121 DAYS prior to departure • Regent Suite: 50% of fare
DEPOSIT & FINAL PAYMENT POLICY • BOOKINGS MADE 120 DAYS FROM DEPARTURE — Veranda and Deluxe Suites through Master Suite: deposit 15% of cruise fare — Regent Suite: deposit 25% of cruise fare • BOOKINGS MADE 91–120 DAYS FROM DEPARTURE Deposit due within 3 days of booking • BOOKINGS MADE 90–31 DAYS FROM DEPARTURE Deposit due within 24 hours of booking • BOOKINGS MADE WITHIN 30 DAYS FROM DEPARTURE Deposit due by end of booking day • FINAL PAYMENT (VOYAGES 15 DAYS OR MORE) Due 150 days prior to sailing • FINAL PAYMENT (VOYAGES 14 DAYS OR LESS) Due 120 days prior to sailing PERSONALIZED OPTIONS CANCELLATION POLICY • PRE- AND POST-CRUISE HOTEL PROGRAMS Within 60 days prior to departure (100% cancellation fee) • PRE- AND POST-CRUISE LAND PROGRAMS Within 60 days prior to departure (100% cancellation fee) • REGENT CHOICE SHORE EXCURSIONS Within 36 hours prior to excursion departure (100% cancellation fee) • PRIVATE TRANSFERS Within 36 hours prior to excursion departure (100% cancellation fee) • PRIVATE CARS AND VANS Within 36 hours prior to excursion departure (100% cancellation fee) • VISA PACKAGES Within 60 days from departure (100% cancellation fee) • CUSTOMIZED AIR When applied, will incur 100% cancellation fee • AIR SUPPLEMENTAL FEE Within 60 days prior to departure (100% cancellation fee)
* Admin fee may be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation date and for travel any time. World Cruise voyages excluded. For full Terms & Conditions contact Reservations.
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CONTACT YOUR SALES ACCOUNT TEAM AT 1.866.720.4111 OR VISIT RSSC.COM/AGENT
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