policies
Delivering the ultimate luxury vacation is our number one priority, and you are an essential partner in achieving our goal. Clearly communicating our policies related to payment and cancellation, as well as explaining important dates related to reserving shore excursions and spa treatments will put your client at ease, setting the tone for their upcoming voyage. Take a moment to review our complete policies at RSSC.com/AGENT within the Sales Resources section.
BOOKING MILESTONES • CUSTOMIZED AIR ARRANGEMENTS Can be requested 270 days prior to sailing • SHORE EXCURSIONS — CONCIERGE SUITES AND HIGHER Available to pre-reserve 365 days prior to sailing • SHORE EXCURSIONS — VERANDA AND DELUXE SUITES Available to pre-reserve 300 days prior to sailing • DINING RESERVATIONS — CONCIERGE SUITES AND HIGHER Available to pre-reserve 90 days prior to sailing • DINING RESERVATIONS — VERANDA AND DELUXE SUITES Available to pre-reserve 75 days prior to sailing • AIR SCHEDULES Available 75 days prior to sailing • SERENE SPA & WELLNESS TM Available to pre-request 60 days prior to sailing GENERAL CANCELLATION POLICY VOYAGES OF 14 NIGHTS OR LESS — 121 DAYS OR MORE prior to departure • Regent Suite: 25% of fare • Other Suite Categories: $100 per person admin fee* — 120-91 DAYS prior to departure • Regent Suite: 50% of fare • Other Suite Categories: 15% of fare — 90-61 DAYS prior to departure • Regent Suite: 75% of fare • Other Suite Categories: 50% of fare — 60-31 DAYS prior to departure • Regent Suite: 100% of fare • Other Suite Categories: 75% of fare — 30 DAYS OR LESS prior to departure • All Suite Categories: 100% of fare VOYAGES OF 15 NIGHTS OR MORE — 151 DAYS OR MORE prior to departure • Regent Suite: 25% of fare • Other Suite Categories: 15% of fare — 120-91 DAYS prior to departure • Regent Suite: 75% of fare • Other Suite Categories: 50% of fare — 90-76 DAYS prior to departure • Regent Suite: 100% of fare • Other Suite Categories: 75% of fare — 75 DAYS OR LESS prior to departure • All Suite Categories: 100% of fare • Other Suite Categories: $100 per person admin fee* — 150-121 DAYS prior to departure • Regent Suite: 50% of fare
DEPOSIT & FINAL PAYMENT POLICY • BOOKINGS MADE 120 DAYS FROM DEPARTURE — Veranda and Deluxe Suites through Master Suite: deposit 15% of cruise fare — Regent Suite: deposit 25% of cruise fare • BOOKINGS MADE 91–120 DAYS FROM DEPARTURE Deposit due within 3 days of booking • BOOKINGS MADE 90–31 DAYS FROM DEPARTURE Deposit due within 24 hours of booking • BOOKINGS MADE WITHIN 30 DAYS FROM DEPARTURE Deposit due by end of booking day • FINAL PAYMENT (VOYAGES 15 DAYS OR MORE) Due 150 days prior to sailing • FINAL PAYMENT (VOYAGES 14 DAYS OR LESS) Due 120 days prior to sailing PERSONALIZED OPTIONS CANCELLATION POLICY • PRE- AND POST-CRUISE HOTEL PROGRAMS Within 60 days prior to departure (100% cancellation fee) • PRE- AND POST-CRUISE LAND PROGRAMS Within 60 days prior to departure (100% cancellation fee) • REGENT CHOICE SHORE EXCURSIONS Within 36 hours prior to excursion departure (100% cancellation fee) • PRIVATE TRANSFERS Within 36 hours prior to excursion departure (100% cancellation fee) • PRIVATE CARS AND VANS Within 36 hours prior to excursion departure (100% cancellation fee) • VISA PACKAGES Within 60 days from departure (100% cancellation fee) • CUSTOMIZED AIR When applied, will incur 100% cancellation fee • AIR SUPPLEMENTAL FEE Within 60 days prior to departure (100% cancellation fee)
* Admin fee may be converted to a Future Cruise Credit redeemable on bookings made up to 12 months after cancellation date and for travel any time. World Cruise voyages excluded. For full Terms & Conditions contact Reservations.
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CONTACT YOUR SALES ACCOUNT TEAM AT 1.866.720.4111 OR VISIT RSSC.COM/AGENT
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