Terms & Conditions
NOTIFICATION Information contained in this brochure is not an offer or a contract. The transportation of Guests and baggage on Regent Seven Seas Cruises®’ vessels is provided solely by the Operator and is governed by the Terms and Conditions of the Guest Ticket Contract. For complete information on Terms and Conditions, itineraries, liability of Regent Seven Seas Cruises® and all sections mentioned below, please refer to the Guest Ticket Contract. A copy of the Guest Ticket Contract is available by contacting your Travel Advisor or online at RSSC.com. Upon booking the cruise, all of the Terms and Conditions of the Guest Ticket Contract shall be binding on the parties thereto. Guests must abide by all of Regent Seven Seas Cruises®’ policies including but not limited to its COVID-19 policies, procedures and conditions. These can be found at RSSC.com/HealthSafetyProtocols. Please note that in the event of any conflict between the COVID-19 policies, procedures and conditions on our website and the Terms and Conditions of the Guest Ticket Contract, the website controls. DEPOSIT & PAYMENT POLICY American Express, MasterCard, Visa, traveler’s checks and personal checks are accepted for deposits and full payments. For your convenience, your final payment may be automatically charged to the credit card used to make the initial deposit. Regent Seven Seas Cruises® accepts no responsibility for credit card foreign currency/transaction processing fees independently assessed by issuing banks. None of these fees separately charged by the issuing banks accrues to the benefit of Regent Seven Seas Cruises®. Third party credit card charges can only be accepted when accompanied by valid authorization to charge from the relevant card owner. Deposit and final payment schedules vary by the cruise sail date and length, as outlined below.
RESERVATION CHANGES If a name substitution or removal is requested when a booking is within penalty period, cancellation penalties apply. Please refer to the Cancellation Policy section of the Terms and Conditions for applicable charges. Changes to airline tickets are subject to airline approval, and any imposition of airline or other cancellation fees are the responsibility of the Guest. All air reservations booked through Regent Seven Seas Cruises ® , custom or otherwise, that are within one year of departure, will require a $500 administrative fee for each change to a passenger name. If a Guest wishes to change a booking from cruise-only to include air travel arrangements after the final payment date, Regent Seven Seas Cruises® will impose a change fee of up to $150 per person. Bookings cannot be converted from cruise-only to air/sea within 30 days of sailing. INSURANCE We highly recommend adequate personal and baggage insurance and trip cancellation insurance to cover the full purchase price of the cruise, including air and/or land program costs. All trip cancellation policies will be strictly enforced. No refund will be made for unused or partially used portions of the cruise, air or land programs, including shore excursions, except as specifically outlined in the Guest Ticket Contract. Applications for insurance are provided upon request. Insurance purchased through Regent Seven Seas Cruises® is refundable up until the point a booking is within cancellation penalty. RegentCare Guest Travel Protection Program offers $50,000 per person maximum coverage. MEDICAL SERVICES Our vessels are equipped with limited medical facilities and staffed by internationally accredited medical personnel. Customary Emergency Room fees and charges apply for medical services. Guests needing special services, including wheelchairs, motorized scooters, oxygen therapy, etc., must advise Regent Seven Seas Cruises® in writing at time of deposit. Please note some ports of call may not be suitable for Guests with limited mobility and may preclude debarkation with or without the aid of a wheelchair or motorized scooter. Regent Seven Seas Cruises® has the right to refuse or revoke passage to anyone who, in its judgment, is unfit for travel or whose comfort on board may be compromised due to situations beyond the care that can be provided by Regent Seven Seas Cruises®. PREGNANCY, CHILDREN, INFANTS & UNACCOMPANIED MINORS Regent Seven Seas Cruises® cannot accept Guests who will have entered their 24th week of pregnancy at the beginning of, or at any time during, the cruise. Infants must be six months of age as of the first day of the cruise. For voyages that have three or more consecutive days at sea, infants must be at least one year of age as of the first day of the cruise. Guests traveling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from Regent Seven Seas Cruises® as a result of the denial of boarding to an underage infant or any accompanying Guests. Any Guest under the age of 18 must be accompanied by and occupy the same stateroom as an adult 18 years or older. Regent Seven Seas Cruises® does not provide for the care, entertainment or supervision of children. TRAVEL DOCUMENTATION All Guests must have passports valid for six months following disembarkation and necessary visas when boarding. It is the Guest’s responsibility to ensure that they have all necessary documents to participate in the cruise. It is the sole responsibility of each Guest to obtain and have available the appropriate valid travel and health documents for their chosen itinerary. Regent Seven Seas Cruises® accepts no responsibility for obtaining required visas or for advising Guests of visa or other immigration requirements. Travel documents are issued approximately 25 days prior to departure. Please refer to the Guest Ticket Contract and RSSC.com for further requirements and information.
Final balance must be received per this schedule, together with passport details and any special onboard service requests; otherwise, booking may be subject to immediate cancellation and any applicable penalties. Regent Seven Seas Cruises® reserves the right to cancel any booking not fully paid or deposited per the schedule or those without passport details. CANCELLATION POLICY A 100% cancellation fee will be imposed as indicated for non- appearance. Fare is defined as the full cost of any cruise or air component purchased from Regent Seven Seas Cruises®, excluding optional facilities and services fees. Please refer to the full Terms and Conditions of the Guest Ticket Contract for fees relating to the cancellation of optional facilities and services. Any refund due as indicated by the cancellation fee schedule will be made after receipt of written notice of cancellation. Cancellation notices must be in writing and received by Regent Seven Seas Cruises® no later than the day before cancellation penalties are to be assessed. Guests who cancel within the indicated periods are subject to the following per person cancellation fees. CRUISES 14 NIGHTS OR LESS For cancellations made from the date of deposit to 121 days prior to cruise sail date, an administrative fee of $100 per person for suite categories MS-H will apply. DAYS PRIOR TO CANCELLATION AMOUNT VACATION DATE PER PERSON CATEGORY RS MS-H Deposit Date–121 25% of fare $100* 120–91 50% of fare 15% of fare 90–61 75% of fare 50% of fare 60–31 100% of fare 75% of fare 30–0 100% of fare 100% of fare *per person administrative fee CRUISES 15 NIGHTS TO 60 NIGHTS For cancellations made from the date of deposit to 151 days prior to cruise sail date, an administrative fee of $100 per person for suite categories MS-H will apply. DAYS PRIOR TO CANCELLATION AMOUNT VACATION DATE PER PERSON CATEGORY RS MS-H Deposit Date–151 25% of fare $100* 150–121 50% of fare 15% of fare 120–91 75% of fare 50% of fare 90–76 100% of fare 75% of fare 75–0 100% of fare 100% of fare *per person administrative fee CRUISES 61 NIGHTS OR MORE For cancellations made from the date of deposit to 211 days prior to cruise sail date, an administrative fee of $100 per person for suite categories MS-H will apply. DAYS PRIOR TO CANCELLATION AMOUNT VACATION DATE PER PERSON CATEGORY RS MS-H Deposit Date–211 25% of fare $ 500 in suite categories A-H;
CRUISES 14 NIGHTS OR LESS Deposit & Payment Schedule: •
Over 120 days from sailing: 15% deposit due within seven days of booking; excluding Regent Suite, which is 25% deposit due within seven days of booking; payment in full due for all suites 120 days prior to sailing 120–91 days from sailing: payment in full due within three days of booking 90-31 days from sailing: payment in full due within 24 hours of booking 30 days or less from sailing: payment in full due same day of booking Over 150 days from sailing: 15% deposit due within seven days of booking; excluding Regent Suite, which is 25% deposit due within seven days of booking: payment in full due for all suites 150 days prior to sailing 150-121 days from sailing: payment in full due within seven days of booking 120-91 days from sailing: payment in full due within three days of booking 90-31 days from sailing: payment in full due within 24 hours of booking 30 days or less from sailing: payment in full due same day of booking Over 270 days from sailing: 10% initial deposit due within seven days of booking, followed by a second deposit totaling 30% due 270 days prior to booking; excluding Regent Suite, which is one 25% deposit due within seven days of booking: payment in full due for all suites 180 days prior to sailing 270-181 days from sailing: 30% deposit due within seven days of sailing 180-121 days from sailing: payment in full due with three days of booking: payment in full due 180 days prior to sailing 120-91 days from sailing: payment in full due within 24 hours of booking 90 days or less from sailing: payment in full due same day of booking
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CRUISES 15 NIGHTS TO 60 NIGHTS Deposit & Payment Schedule: •
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10% of fare in suite categories MS-HS
CRUISES 61 NIGHTS OR MORE Deposit & Payment Schedule: •
210–151 151–121 120–91
50% of fare 75% of fare 100% of fare 100% of fare
25% of fare 50% of fare 75% of fare 100% of fare
90–0
*per person administrative fee SINGLE SUPPLEMENTS
A supplemental charge for single occupancy varies by sailing. Single supplement savings are based on double occupancy 2-for-1 fares and are capacity controlled on select categories. Guests sailing at a reduced single supplement that elect not to participate in our Air/Sea Program will receive an air credit for only one Guest.
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