SPA INFORMATION
OUR PROMISE TO YOU We are committed to inspiring your wellness journey while delivering uncompromising indulgence and the finest expression of service. Your comfort and enjoyment is important to us. If we have not fulfilled our promise to you, we will remedy your experience. Hours of Operation / 8am to 10pm RESERVATIONS For more information or to reserve treatments, please contact Serene Spa & Wellness. Walk-in appointments are subject to availability. MINIMUM AGE REQUIREMENTS Guests must be at least 18 years of age to receive treatments or utilize spa facilities. Salon services are available to guests of all ages. Guests must be at least 16 years of age to use the Fitness Center. SERVICE CHARGE For your convenience, a suggested 20% service charge will be applied to the final bill. This service charge is discretionary and can be modified for exemplary service or to a percentage of your choosing.
NURTURE YOUR EXPERIENCE We recommend arriving 15 minutes prior to your appointment so you can focus your mind on relaxation. To maintain the serenity of the spa, we ask you to turn off your mobile phone and electronic devices upon arrival. VALUABLES To ensure you do not forget any personal items of value, we suggest leaving them in the safety deposit box in your suite. ENSURING A WONDERFUL SPA EXPERIENCE We welcome you to discuss openly your likes, dislikes, concerns or questions with your therapist before, during or after your treatment. PRODUCT RETURN POLICY Refunds are offered for all unopened products when accompanied by a receipt and returned by the end of the cruise. Unopened products without a receipt can be exchanged for either services or products.
CANCELLATION POLICY Please provide 24 hours’ notice when canceling appointments or your onboard account may be charged 50% of your treatment cost. SPECIAL OFFERS IN PORT Check your daily program, stateroom television, or contact Serene Spa & Wellness to learn about in port and special occasion offers as well as to learn about seminars and fitness class times. SHOP & SHIP We ship product purchases anywhere in the continental U.S. via ground delivery for a flat rate.
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Services may vary from vessel to vessel. All prices and gratuity charges are current at the time of printing and subject to change without prior notice.
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